![]() Follow-up with your instructor to inform them whether the issue is resolved, or if problems persist.If you are still unable to take or resume the quiz, contact the UWM Help Desk. ![]() ![]() Review Responduses troubleshooting guides.Being transparent and immediate with communication will help the instructor to accommodate your technical issues. Notify your instructor of the issues you are having, and the steps you are taking.Your instructor will be able to see this information.įor more information, see LockDown Browser: The Student Experience. If you need to exit early, you will be prompted for a reason to stop the quiz.You do not need to enter any external information to use the browser. You must use this button to properly install the browser and take the quiz. If you haven't taken a quiz using LockDown browser before, you will see a button on screen that will give you the ability to "download" the browser.If your quiz is using Zoom with LockDown Browser, contact the UWM Help Desk.If you are using LockDown Browser and Monitor, use the Live Chat feature to get assistance.If you are using LockDown Browser, see "Submit a Ticket to Respondus" below.If they are unable to assist do one of the following: If you find that you are unable to take your proctored quiz, contact your instructor for assistance. If available in your course, take a non-graded test quiz to ensure everything is working correctly.Review your course syllabus for any proctoring rules.Close unnecessary software and instant messaging applications such as Discord, Slack, Teams, Skype, iMessage, etc.Position your webcam at eye-level, or slightly above eye level.Ensure your face is well-lit and as little light as possible is being cast to your back (such as the sun from a window).There may also be items that are prohibited by your instructor which should be removed. Clear your workspace of extra things and distractions.If your quiz will be using Respondus Monitor, prepare your environment.(If you are unsure which kind of quiz is being offered, ask your instructor.) Review the Respondus Quick Start Guide for your quiz.Prior to the exam, practice relaxation techniques.Prepare For Your First LockDown Browser Quiz If for some reason you need a direct link to download Respondus LockDown Browser, contact your instructor. ![]() Respondus guides mention getting a download link which is generally not necessary as a link is provided when starting a quiz for the first time. When in doubt, ask your instructor for assistance. Depending on what they are using, launching LockDown Browser is slightly different. Your instructor may be using either Classic Quizzes, or New Quizzes in your course. Taking a quiz on iPad is not recommended due to limitations in the platform.
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